PRIVACY POLICY

South Creek Cellars (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NSW privacy requirements.

 

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

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Please refrain from submitting any personal information if you are not legally permitted to purchase alcohol in your location, or if you do not agree with the terms outlined in this policy.

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If you have questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact us.

We may collect the following types of personal information:

 

• Contact information: name, email address, phone number

• Purchase details: products purchased, payment method (we do not store full card details)

• Online information: IP address, browser type, device information, website interactions (via cookies or analytics tools)

• Enquiry details: information you submit via our contact form, competitions, or event registrations

• Marketing preferences: your choices relating to newsletters or promotional communications

 

We will only collect sensitive information if required and with your consent.

We collect personal information when you:

 

• Make a purchase through our online store

• Submit an enquiry through our website

• Subscribe to our mailing list

• Participate in tastings, promotions or social media campaigns

• Visit our website (via cookies, analytics and similar technologies)

 

We may also receive information from third-party service providers (e.g., payment processors, website providers) when necessary.

We use your personal information to:

 

• Process orders and provide customer support

• Respond to your enquiries

• Improve our website and customer experience

• Send marketing updates (only if you opt in)

• Manage events, tastings and competitions

• Comply with legal and regulatory obligations

 

We only collect information that is reasonably necessary for these functions.

We take reasonable steps to protect your personal information from:

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• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

 

This includes secure digital storage, restricted access, and encrypted transmission where appropriate.

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

Our website may use:

 

• Cookies

• Analytics tools (e.g., Google Analytics or similar)

• Tracking pixels

 

These help us understand website traffic, improve user experience, and tailor content.

 

You can disable cookies in your browser settings, though some website features may not function correctly.

We may send you updates about:

 

• New products

• Tastings and events

• Special offers

• Store news

 

You will only receive marketing if you opt in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Our website may include links to third-party websites.

We are not responsible for the privacy practices of those external sites, and we recommend reviewing their privacy policies separately.